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Remove failure to install from Critical #3

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Remove failure to install from Critical #3

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2 changes: 0 additions & 2 deletions terms.cform
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Original file line number Diff line number Diff line change
Expand Up @@ -44,8 +44,6 @@

\\ ""Critical Support Requests"" are <Support Requests> that report that:

\\ <Customer> cannot install the <Software> by following the directions in its documentation.

\\ The <Software> crashes or becomes unresponsive.

\\ <Software> errors prevent <Customer> from using the <Software>.
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8 changes: 3 additions & 5 deletions terms.md
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Expand Up @@ -68,13 +68,11 @@ If _Developer_ is an individual or a company of one person, then _Developer_ wil

1. **Critical Support Requests** are _Support Requests_ that report that:

1. _Customer_ cannot install the _Software_ by following the directions in its documentation.
1. The _Software_ crashes or becomes unresponsive.

2. The _Software_ crashes or becomes unresponsive.
2. _Software_ errors prevent _Customer_ from using the _Software_.

3. _Software_ errors prevent _Customer_ from using the _Software_.

4. The _Software_ contains security vulnerabilities.
3. The _Software_ contains security vulnerabilities.

2. All other _Support Requests_ are **Regular Support Requests**.

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