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Zammad Description: Zammad is a web-based, open-source helpdesk/customer support system that includes features such as full-text search, tag management, and integration with third-party applications like Slack, Telegram, and social media platforms. Key Features: Zammad offers multi-channel support (email, chat, web, and social media), ticket escalation rules, and automation features that can significantly reduce manual overhead.
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osTicket Description: osTicket is a widely used open-source support ticket system. It seamlessly integrates inquiries created via email, phone, and web-based forms into a simple multi-user web interface. Key Features: osTicket supports rich text or HTML message, ticket filters for automating routing and workflow, and detailed stats.