forked from donho/donho.github.io
-
Notifications
You must be signed in to change notification settings - Fork 0
/
pexp.html
748 lines (741 loc) · 58.2 KB
/
pexp.html
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Krishna Kanth B</title>
<link rel="apple-touch-icon" sizes="180x180" href="assets/images/apple-touch-icon.png">
<link rel="icon" type="image/png" sizes="32x32" href="assets/images/favicon-32x32.png">
<link rel="icon" type="image/png" sizes="16x16" href="assets/images/favicon-16x16.png">
<link rel="manifest" href="assets/others/site.webmanifest">
<meta name="description" content="" />
<meta name="author" content="Krishna Kanth B" />
<meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1" />
<!-- CSS -->
<link href='http://fonts.googleapis.com/css?family=Open+Sans:300' rel='stylesheet' type='text/css' />
<link href='http://fonts.googleapis.com/css?family=Muli:300' rel='stylesheet' type='text/css'>
<link rel="stylesheet" href="assets/css/skeleton.css" />
<link rel="stylesheet" href="assets/css/layout.css" />
<link rel="stylesheet" href="assets/css/base.css" />
<script src="assets/js/respond.min.js"></script>
</head>
<body>
<div class="container">
<div class="row">
<div class="one-third column myname">
<h1 class="remove-bottom">Krishna Kanth B</h1>
<div class="subheader"><span class="nowrap">Data Specialist</span></div>
</div>
<div class="two-thirds column infos">
<h4>
<center>
<a href="https://www.linkedin.com/in/bkrishnakanth/" target="_blank"><b>| LinkedIn |</b></a>
<a href="https://sites.google.com/view/krishnakanthb/home" target="_blank"><b>| Projects |</b></a>
<a href="https://github.com/krishnakanthb13/" target="_blank"><b>| GitHub |</b></a>
<a href="https://bio.site/krishnakanthb13" target="_blank"><b>| BioLink |</b></a>
</center>
</h4>
</div>
</div>
<hr>
<div class="row">
<div class="one-third column">
<h2>Experience <br> [Older Version] <a id="experience" href="#experience">¶</a></h2>
</div>
<div class="two-thirds column" section="experience">
<h3><span class="date"><span>Sep 2022<span class="duration">Oct 2023</span></span></span> Technical Support Engineer Specialist<br><b><a href="https://www.powerschool.com/" target="_blank">@PowerSchool</a> (<a href="https://www.glowtouch.com/" target="_blank">GlowTouch</a>)</b></h3>
<p>
<ul>
<li><b>Role - Technical Support Engineer Specialist:</b></li>
<ul>
<li>~ As a seasoned Technical Support Engineer Specialist, I bring a wealth of expertise in troubleshooting and resolving complex technical issues. </li>
<li>~ With a robust background in SQL, I excel in providing top-notch support to ensure seamless operations for clients.</li>
<li>~ Known for my analytical mindset and excellent problem-solving skills, I thrive in dynamic environments where precision and quick decision-making are paramount. </li>
<li>~ Whether collaborating with cross-functional teams or providing direct client assistance, I am driven by a passion for delivering superior technical support. Always ready to take on new challenges and contribute my expertise to elevate technical operations.</li>
</ul>
</ul>
<ul>
<li><b>Experience - Process Followed:</b></li>
<ul>
<li>~ Managed Ticketing and Articles systems, utilizing Salesforce, JIRA, and Atlassian Confluence for streamlined processes and improved team collaboration.</li>
<li>~ Utilized Aqua Data Studio, SSMS, Snowflake, MobaXterm, SSH Putty, Jump box, and other tools for effective software development and system management.</li>
<li>~ Performed Build Processes and monitored cases, specializing in the PowerSchool Unified Insights product. Checked build statuses for phrases like SUCCESS, SUCCESS WITH WARNINGS, and FAILURE. Created Salesforce tickets and addressed issues related to product data structure through JIRA. Coordinated with product and development teams for prompt resolutions.</li>
<li>~ Handled customization-related issues by creating JIRA tickets and liaising with the Services team through Slack messenger or email, ensuring adherence to customer requests.</li>
<li>~ Addressed connection or storage issues by collaborating with Cloud Ops or Hosting teams, initiating service tickets through the Salesforce web-page.</li>
<li>~ Managed assigned cases by providing support to customers through the support team or coordinating with other teams (product/development, Cloud Ops/Hosting/Fresh service Services) to resolve issues effectively.</li>
</ul>
</ul>
</p>
<audio controls controlsList="nodownload noplaybackrate">
<source src="assets/audio/Old/PowerSchool (GlowTouch).mp3" type="audio/mpeg">
Your browser does not support the audio element.
</audio>
<!-- Important Note: The above content is slightly modified using chatgpt, made into past tense and action items. The below one is the old version of the experience details. Obtained from LinkedIn. LinkedIn will also be updated with new changes. -->
<!-- <p>
<ul>
<li><b>Role - Technical Support Engineer Specialist:</b></li>
</ul>
<ul>
<li>~ As a seasoned Technical Support Engineer Specialist, I bring a wealth of expertise in troubleshooting and resolving complex technical issues. </li>
<li>~ With a robust background in SQL, I excel in providing top-notch support to ensure seamless operations for clients.</li>
<li>~ Known for my analytical mindset and excellent problem-solving skills, I thrive in dynamic environments where precision and quick decision-making are paramount. </li>
<li>~ Whether collaborating with cross-functional teams or providing direct client assistance, I am driven by a passion for delivering superior technical support. Ready to take on new challenges and contribute my expertise to elevate technical operations.</li>
</ul>
<ul>
<li><b>Experience - Process Followed:</b></li>
</ul>
<ul>
<li>~ Managed Ticketing & Articles systems, utilizing Salesforce, JIRA, and Atlassian Confluence for streamlined processes and improved team collaboration.</li>
<li>~ Utilized Aqua Data Studio, SSMS, Snowflake, MobaXterm, SSH Putty, Jump box, and other tools for effective software development and system management.</li>
<li>~ Performed Build Process and monitored cases, specializing in the PowerSchool Unified Insights product. Checked build statuses for phrases like SUCCESS, SUCCESS WITH WARNINGS, FAILURE. Created Salesforce tickets and addressed issues related to product data structure through JIRA. Coordinated with product and development teams for prompt resolutions.</li>
<li>~ Handled customization-related issues by creating JIRA tickets and liaising with the Services team through Slack messenger or email, ensuring adherence to customer requests.</li>
<li>~ Addressed connection or storage issues by collaborating with Cloud Ops or Hosting teams, initiating service tickets through the Salesforce web-page.</li>
<li>~ Managed assigned cases by providing support to customers through the support team or coordinating with other teams (product/development, Cloud Ops/Hosting/Fresh service Services) to resolve issues effectively.</li>
</ul>
</p> -->
<a onclick="myFunction3()"><u>Other Details</u></a>
<div id="myDIV3" style="display: none;">
<br>
<h6>
<p>
Technical Support Engineer (Specialist) <br>
GlowTouch Technologies · Full-time <br>
Sep 2022 - Oct 2023 · 1 yr 2 mos <br>
Mangaluru, Karnataka, India · On-site <br> <br>
<b>Skills:</b> MySQL · Typewriter · SQL · Aqua Data Studio · Salesforce Training · Requirements Gathering · Data Analytics · Data Visualization · Atlassian Suite · Microsoft Office · Quality Assurance · Elasticsearch · SQL Server Management Studio · SQL Server Integration Services (SSIS) · Statistical Data Analysis · Data Reporting · Snowflake Cloud · Microsoft Excel · Technical Support · Unit Testing
</p>
</h6>
</div>
<script>
function myFunction3() {
var x = document.getElementById("myDIV3");
if (x.style.display === "none") {
x.style.display = "block";
} else {
x.style.display = "none";
}
}
</script>
<hr>
<h3><span class="date"><span>Jul 2020<span class="duration">Aug 2021</span></span></span> Management Information Systems<br><b><a href="https://www.amazon.in/" target="_blank">@Amazon</a></b></h3>
<p>
<ul>
<li><b>Key Projects @Amazon: - 3D Support Coordinator</b></li>
<ul>
<li>~ Before I joined the 3D India Team (Operations & Support), managing, analyzing, troubleshooting, and publishing key performance metrics for users/artists/leads/managers involved using multiple tools (Excel, Quip, Data Extracts, Emails, etc.), with significant manual effort. This process resulted in increased latency and decreased accuracy/troubleshooting scope for the final reports.</li>
<li>~ When I joined as the 3D Support Coordinator (MIS) for the 3D India Team on July 6, 2020, these tasks were assigned to me as an immediate goal.</li>
<li>~ I began automating the process and performed detailed analysis and smoke testing to understand and innovate the existing process flow, restructuring the process and reports for optimal efficiency and accuracy.</li>
<li>~ This was achieved using SQL queries, stored procedures, events, Excel advanced formulas, macros, etc.</li>
<li>~ From week 34 of 2020 on-wards, the KPI metrics for the Operations Team went live with automation, saving approximately 6+ manager/lead hours per week. From week 38 of 2020 onwards, the KPI metrics for the Support-QA Team went live with automation, saving approximately 5+ manager/lead hours per week.</li>
<li>~ Automation s were created from scratch, resulting in 30 stored procedures and 20 events, till date, to accommodate various tasks for the 3D India Teams (Operations, Support-QA). Additionally, I developed an automation event/steps log table to track and troubleshoot various failures, pinpointing the exact segment of code that needs to be tweaked/addressed.</li>
</ul>
</ul>
</p>
<audio controls controlsList="nodownload noplaybackrate">
<source src="assets/audio/Old/Amazon.mp3" type="audio/mpeg">
Your browser does not support the audio element.
</audio>
<!-- Important Note: The above content is slightly modified using chatgpt, made into past tense and action items. The below one is the old version of the experience details. Obtained from LinkedIn. LinkedIn will also be updated with new changes. -->
<!-- <p>
<ul>
<li><b>Key Projects @Amazon: - 3D Support Coordinator</b></li>
</ul>
<ul>
<li>~ Until I joined 3D India Team (Operation & Support), it was managing, analyzing, troubleshooting and publishing the Users/Artists/Leads/Managers key performance metrics using multiple tools (Excel, Quip, Data Extracts, Email’s etc.) and simultaneously lot of manual efforts were involved processing these reports, which resulted to increased latency and decreased accuracy/troubleshooting scope for the final reports.</li>
<li>~ Once I got in as 3D Support Coordinator (MIS) from 6th July 2020 of 3D India Team, these tasks was assigned to me as an immediate goal/task. </li>
<li>~ I started automating the process and continued to perform detailed analysis / smoke testing to understand and innovate the existing process flow and re-structuring the process and reports to its best efficiency and accuracy. </li>
<li>~ This was made possible using SQL Queries / Stored Procedure / Events / Excel Advanced Formulas / Macros etc.,. </li>
<li>~ From WK_Y-34_2020 on-wards the KPI metrics for Operations Team went live with Automation having tradable ~6+ Manager/Leads Hours per week, from WK_Y-38_2020 on-wards the KPI metrics Support-QA Team went live with Automation having tradable ~5+ Manager/Leads Hours per week.</li>
<li>~ Automation s were created from scratch, resulting in (#30) Stored Procedures & (#20) Events till date, to accommodate various tasks for 3D India Teams (Operations, Support-QA). Also Developed Automation Event / Steps Log Table, to Track & Troubleshoot at any point of time, various failures to the exact segment of the code that needs to be tweaked/addressed.</li>
</ul>
</p> -->
<a onclick="myFunction4()"><u>Other Details</u></a>
<div id="myDIV4" style="display: none;">
<br>
<h6>
<p>
Management Information Systems Specialist <br>
Amazon · Full-time <br>
Jul 2020 - Aug 2021 · 1 yr 2 mos <br>
Chennai, Tamil Nadu, India <br> <br>
<b>Skills:</b> MySQL · Typewriter · SQL · Requirements Gathering · Data Analytics · Data Visualization · Microsoft Office · Quality Assurance · Tableau · Elasticsearch · SQL Server Management Studio · SQL Server Integration Services (SSIS) · Agile & Waterfall Methodologies · Statistical Data Analysis · Data Reporting · Snowflake Cloud · Microsoft Excel · Data Warehousing · Unit Testing · Informatica
</p>
</h6>
</div>
<script>
function myFunction4() {
var x = document.getElementById("myDIV4");
if (x.style.display === "none") {
x.style.display = "block";
} else {
x.style.display = "none";
}
}
</script>
<hr>
<h3><span class="date"><span>May 2017<span class="duration">Jan 2019</span></span></span> Strategic Analyst<br><b><a href="https://www.optum.com/en/" target="_blank">@Optum</a></b></h3>
<p>
<ul>
<li><b>Healthcare finance:</b></li>
<ul>
<li>~ Worked on Health Quest Systems and Atrium Health (Carolinas HealthCare System).</li>
<li>~ Built the Organization Hierarchy and ensured it fit structurally into the system.</li>
<li>~ Mapped and Matched various aspects and data points of the healthcare systems, including:</li>
<ol>
<li><b>General ledger</b> (Accounts*, Departments).</li>
<li><b>Payroll</b> (Personnel, Departments, Job Codes*, Pay Codes*, Payroll Periods).</li>
<li><b>Billing</b> (Personnel, Departments, Adjustment Types*, Billing Codes, Professional Billing Codes).</li>
<li><b>Personnel Specialty</b>* & <b>Department Specialty</b>* </li>
(Items with a "*" have Type, Group, Category levels of separation for enhanced grouping and analysis).
</ol>
<li>~ Performed quality checks throughout the data flow, matching, mappings, and in the final reporting web page to provide prescriptive answers for various financial decision-making scenarios.</li>
<li>~ Made additional modifications based on requests to enhance usability.</li>
<li>~ Interacted with business analysts and clients daily through emails/calls to meet client requirements.</li>
</ul>
</ul>
<ul>
<li><b>Technical - SQL:</b></li>
<ul>
<li>~ Possess in-depth knowledge of SQL querying, stored procedures, database-related functions, and debugging errors.</li>
<li>~ Demonstrate excellent logical, analytical, and critical thinking skills.</li>
</ul>
</ul>
<ul>
<li><b>Contributions towards the Project:</b></li>
<ul>
<li>~ Developed various automation s to eliminate redundant tasks and improve control over various methods, including:</li>
<ol>
<li>General Ledger Validation Automation (across different internal layers).</li>
<li>Organization Hierarchy Automation (when a predefined structure is formed).</li>
<li>Initial checks (addressing all presumptive areas of potential errors).</li>
</ol>
</ul>
</ul>
</p>
<audio controls controlsList="nodownload noplaybackrate">
<source src="assets/audio/Old/Optum.mp3" type="audio/mpeg">
Your browser does not support the audio element.
</audio>
<!-- Important Note: The above content is slightly modified using chatgpt, made into past tense and action items. The below one is the old version of the experience details. Obtained from LinkedIn. LinkedIn will also be updated with new changes. -->
<!-- <p>
<ul>
<li><b>Healthcare finance:</b></li>
</ul>
<ul>
<li>~ Worked on Health Quest Systems and Atrium Health (Carolinas HealthCare System).</li>
<li>~ Building the Organization Hierarchy and see if it fits structurally into the system.</li>
<li>~ Mapping and matching various aspects and data points of the various healthcare systems, namely; General ledger (Accounts*, Departments) | Payroll (Personnel, Departments, Job Codes*, Pay Codes*, Payroll Periods) | Billing (Personnel, Departments, Adjustment Types*, Billing Codes, Professional Billing Codes) | Personnel Specialty* & Department Specialty* (With a "*" has Type, Group, Category Level of separation for added level of grouping and analysis).</li>
<li>~ Quality Checks are carried over throughout the data flow, matching, mappings and in the final reporting Web Page where it all comes together, to draw the prescriptive answer for the various questions that arise when facing different reasoning and financial decision making scenarios.</li>
<li>~ Additional modifications are done based on a request to all the various parameters for better usability.</li>
<li>~ Interacting with business analyst and clients daily through emails/calls and meeting client requirements.</li>
</ul>
<ul>
<li><b>Technical - SQL:</b></li>
</ul>
<ul>
<li>~ In-depth knowledge of SQL Querying, Stored Procedures, few Database related functions, and debugging errors.</li>
<li>~ Excellent logical, analytical and critical thinking skills.</li>
</ul>
<ul>
<li><b>Contributions towards the Project:</b></li>
</ul>
<ul>
<li>~ Developed various automation to cast away various redundant tasks and gain better control over various methods followed.</li>
<ol>
<li>General Ledger Validation Automation (across different internal layers)</li>
<li>Organization Hierarchy Automation (when a predefined structure is formed)</li>
<li>Initial checks (all the presumptuous areas of errors that could occur)</li>
</ol>
</ul>
</p> -->
<a onclick="myFunction5()"><u>Other Details</u></a>
<div id="myDIV5" style="display: none;">
<br>
<h6>
<p>
Strategic Analyst <br>
Optum (formerly The Advisory Board Company) · Full-time <br>
May 2017 - Jan 2019 · 1 yr 9 mos <br>
Chennai Area, India <br> <br>
<b>Skills:</b> MySQL · Typewriter · SQL · Requirements Gathering · Data Analytics · Data Visualization · Microsoft Office · Quality Assurance · Tableau · Elasticsearch · SQL Server Management Studio · SQL Server Integration Services (SSIS) · Agile & Waterfall Methodologies · Statistical Data Analysis · Life Sciences · Data Reporting · Snowflake Cloud · Microsoft Excel · Data Warehousing · Unit Testing · Informatica
</p>
</h6>
</div>
<script>
function myFunction5() {
var x = document.getElementById("myDIV5");
if (x.style.display === "none") {
x.style.display = "block";
} else {
x.style.display = "none";
}
}
</script>
<hr>
<h3><span class="date"><span>Mar 2015<span class="duration">Feb 2017</span></span></span> Analyst Level I & II & III<br><b><a href="https://www.jnj.com/" target="_blank">@Johnson & Johnson</a> (<a href="https://global-value-web.com/" target="_blank">GVW Technologies</a>)</b></h3>
<p>
<ul>
<li><b>Research:</b></li>
<ul>
<li>~ Researched the basics of Data Analytics, Data Visualization, and Data Reporting.</li>
<li>~ Gained hands-on practice with Spotfire Desktop/Cloud, Tableau, Minitab, and basic Hadoop</li>
<li>~ Worked on a project related to:</li>
<ol>
<li><b>HPLC-CDS reports consolidation</b> - Obtained different types of HPLC-CDS reports and consolidated them into a single report to implement analytics and visualization for better understanding.</li>
<li><b>Data Reporting & Visualization</b> - (Complex/Multi-variant) – Used Spotfire (Desktop, Cloud), Tableau, and Minitab to identify patterns in pharmaceutical data.</li>
<li><b>Predictive Analysis</b> – Implemented basic statistical methods and regression analysis in big data analysis. Acquired basic knowledge of installing and running Hadoop and various algorithms.</li>
</ol>
</ul>
</ul>
<ul>
<li><b>Process:</b></li>
<ul>
<li>~ Master Data Configuration on LabWare LIMS V6 for McNeil Consumer Healthcare & Janssen Pharmaceutical (A Johnson and Johnson Company).</li>
<li>~ Responsible for the build, configuration, testing, and review of Master Data Objects (including but not limited to specifications, analyses, batch templates, test methods, sample plans, products, ELNs item codes, etc.) for the sites in Guelph, ON, Canada, and Pomezia, Lazio, Italy, in support of Catalyst LIMS deployments.</li>
<li>~ Utilized Lot Manager to facilitate checking of lots/batches against specifications.</li>
<li>~ Generated, filed, scanned, and archived QC documentation for built products, ensuring compliance with GDP (Good Documentation Practice).</li>
<li>~ Maintained quality and worked with cross-functional teams to identify actionable root cause analysis tools when deviating from results and implemented CAPAs to prevent re-occurrence of events.</li>
<li>~ Interacted with clients daily through emails and calls to meet client requirements.</li>
</ul>
</ul>
</p>
<audio controls controlsList="nodownload noplaybackrate">
<source src="assets/audio/Old/Johnson N Johnson (GVW Technologies).mp3" type="audio/mpeg">
Your browser does not support the audio element.
</audio>
<!-- Important Note: The above content is slightly modified using chatgpt, made into past tense and action items. The below one is the old version of the experience details. Obtained from LinkedIn. LinkedIn will also be updated with new changes. -->
<!-- <p>
<ul>
<li><b>Research:</b></li>
</ul>
<ul>
<li>~ Researched the basics of Data Analytics, Data Visualization, and Data Reporting.</li>
<li>~ Hands-on practice on Spotfire Desktop/Cloud, Tableau, Minitab, Hadoop (basics).</li>
<li>~ Worked on a project related to:</li>
<ol>
<li>HPLC-CDS reports consolidation - Obtain different types of HPLC-CDS reports and try to consolidate them into a single report for implementation of Analytics and Visualization for better understanding.</li>
<li>Data Reporting & Visualization - (Complex/Multi-variant) – Worked on Spotfire (Desktop, Cloud), Tableau and Minitab, etc., to find out the patterns in the Pharmaceutical data.</li>
<li>Predictive Analysis – Implemented basic statistical methods and Regression Analysis in Big Data Analysis. (Basic knowledge on installing and running Hadoop and various algorithms).</li>
</ol>
</ul>
<ul>
<li><b>Process:</b></li>
</ul>
<ul>
<li>~ Master Data Configuration on LabWare LIMS V6 for McNeil Consumer Healthcare & Janssen Pharmaceutical (A Johnson and Johnson Company).</li>
<li>~ Responsible for the build, configuration, test and review of Master Data Objects (including but not restricted to Specifications, Analyses, Batch Templates, Test Methods, Sample Plan, Product, ELNs Item codes, etc.) for the site (Guelph, ON, Canada and Pomezia, Lazio, Italy) in support of Catalyst LIMS Deployments.</li>
<li>~ Use of Lot Manager to facilitate the checking of Lot/Batch against Specification.</li>
<li>~ Generating, Filing, Scanning and archiving of QC documentation for the build Products and ensuring the documents are in compliance with GDP (Good Documentation Practice).</li>
<li>~ Responsibilities include maintaining quality and working with cross-functional teams to identify actionable root cause analysis tools when deviating from the results and implementing CAPAs to prevent re-occurrence of the event.</li>
<li>~ Interacting with clients on a daily basis through emails & calls and meeting client requirements.</li>
</ul>
</p> -->
<a onclick="myFunction6()"><u>Other Details</u></a>
<div id="myDIV6" style="display: none;">
<br>
<h6>
<p>
Analyst Level III <br>
Jun 2016 - Feb 2017 · 9 mos <br>
Analyst Level II <br>
Oct 2015 - Jun 2016 · 9 mos <br>
Analyst Level I <br>
Mar 2015 - Oct 2015 · 8 mos <br> <br>
Global Value Web · Full-time · 2 yrs <br>
Chennai Area, India <br> <br>
<b>Skills:</b> Typewriter · Requirements Gathering · Data Analytics · Data Visualization · Microsoft Office · Quality Assurance · Tableau · Elasticsearch · SQL Server Integration Services (SSIS) · Statistical Data Analysis · Hadoop · Life Sciences · Data Reporting · Microsoft Excel · Data Warehousing · Unit Testing · Informatica
</p>
</h6>
</div>
<script>
function myFunction6() {
var x = document.getElementById("myDIV6");
if (x.style.display === "none") {
x.style.display = "block";
} else {
x.style.display = "none";
}
}
</script>
<hr>
<h3><span class="date"><span>Dec 2013<span class="duration">Feb 2015</span></span></span> Content Analyst<br><b><a href="https://premierinc.com/" target="_blank">@Premier Inc.</a> (<a href="https://www.medusind.com/" target="_blank">Medusind Solutions</a>)</b></h3>
<p>
<ul>
<li><b>Premier, Inc. Healthcare Master Data Management.</b></li>
<ul>
<li>~ Conducted data mapping and validation of products from manufacturers/vendors from respective sites/catalogs.</li>
<li>~ Validated packaging string/unit of measure (UOM) for products (manufacturers/vendors) by considering both inner and exterior packaging s, and vice versa. Utilized ANSI (American National Standards Institute) UOMs for the validation process.</li>
<li>~ Performed data extraction, enrichment, and cataloging using customized method attribution (multiple field attribution).</li>
<li>~ Developed data classification/taxonomy using the UNSPSC (United Nations Standard Products and Services Code).</li>
<li>~ Thoroughly QA'd (quality assured) and cleansed all datasets.</li>
<li>~ Implemented HIPAA (Health Insurance Portability and Accountability Act of 1996) compliance policies.</li>
</ul>
</ul>
</p>
<audio controls controlsList="nodownload noplaybackrate">
<source src="assets/audio/Old/Premier Inc. (Medusind Solutions).mp3" type="audio/mpeg">
Your browser does not support the audio element.
</audio>
<!-- Important Note: The above content is slightly modified using chatgpt, made into past tense and action items. The below one is the old version of the experience details. Obtained from LinkedIn. LinkedIn will also be updated with new changes. -->
<!-- <p>
<ul>
<li>~ Premier, Inc. Healthcare Master Data Management.</li>
<li>~ Data Mapping/Validation of Products - from Manufacturers/Vendors from respective Sites/Catalog.</li>
<li>~ Validate Packaging String/Unit of Measure (UOM) for Products (Manufactures/Vendors) - considering both inner to exterior packaging and vice versa. ANSI (American National Standards Institute UOM's) is utilized for the validation process.</li>
<li>~ Data Extraction/Enrichment/Cataloging - using Customized Method Attribution (Multiple Field Attribution).</li>
<li>~ Data Classification/Taxonomy development/UNSPSC (The United Nations Standard Products and Services Code).</li>
<li>~ Thoroughly QA (Quality assurance) and cleanse all data-set.</li>
<li>~ HIPPA (Health Insurance Portability and Accountability Act of 1996) Compliance Policy Implementation.</li>
</ul>
</p> -->
<a onclick="myFunction7()"><u>Other Details</u></a>
<div id="myDIV7" style="display: none;">
<br>
<h6>
<p>
Content Analyst <br>
Medusind · Full-time <br>
Dec 2013 - Feb 2015 · 1 yr 3 mos <br>
Chennai Area, India <br> <br>
<b>Skills:</b> Typewriter · Requirements Gathering · Data Analytics · Microsoft Office · Elasticsearch · Life Sciences · Data Reporting · Microsoft Excel · Data Warehousing · Technical Support · Unit Testing
</p>
</h6>
</div>
<script>
function myFunction7() {
var x = document.getElementById("myDIV7");
if (x.style.display === "none") {
x.style.display = "block";
} else {
x.style.display = "none";
}
}
</script>
<hr>
<h3><span class="date"><span>Jul 2013<span class="duration">Dec 2013</span></span></span> Customer Care Voice Sr. Rep<br><b><a href="https://www.dell.com/en-in" target="_blank">@Dell</a></b></h3>
<p>
<ul>
<li><b>Health Care Eligibility Benefit Inquiry and Response:</b></li>
<ul>
<li>~ Processed professional and facility US healthcare claims for Conifer Health Solutions.</li>
<li>~ Ensured HIPAA (Health Insurance Portability and Accountability Act of 1996) compliance, meeting privacy, security, and breach notification rules.</li>
<li>~ Contacted various health insurance companies in the USA (AETNA, AARP, Blue Cross Blue Shield Association, CIGNA, Health Springs, HUMANA, Uni-care Health Insurance, United Health Group Inc., and other healthcare providers) to obtain plan details, verify patients’ healthcare plan eligibility, and inquire about benefits using AAPC (American Academy of Professional Coders) medical codes.</li>
<li>~ Worked on Medicare and Medicaid claims.</li>
<li>~ Possessed a clear understanding of calculating deductible, co-insurance, and co-pay during calls and verifying patient eligibility for insurance.</li>
<li>~ Understood authorization scenarios and proceeded accordingly.</li>
</ul>
</ul>
</p>
<audio controls controlsList="nodownload noplaybackrate">
<source src="assets/audio/Old/Dell.mp3" type="audio/mpeg">
Your browser does not support the audio element.
</audio>
<!-- Important Note: The above content is slightly modified using chatgpt, made into past tense and action items. The below one is the old version of the experience details. Obtained from LinkedIn. LinkedIn will also be updated with new changes. -->
<!-- <p>
<ul>
<li><b>Health Care Eligibility Benefit Inquiry and Response:</b></li>
</ul>
<ul>
<li>~ Processing professional and facilities - US health care claims for Conifer Health Solutions.</li>
<li>~ HIPAA (Health Insurance Portability and Accountability Act of 1996) compliant - meets the demands of HIPAA privacy, security, and breach notification rules.</li>
<li>~ Call up various health insurance companies in USA (AETNA, AARP, Blue Cross Blue Shield Association, CIGNA, Health Springs, HUMANA, Uni-care Health Insurance, United Health Group Inc. and other Health Care Providers) and obtain Plan Details - to verify Patient’s Health care plan Eligibility and Benefits - enquirer with regards to the AAPC (American Academy of Professional Coders) Medical Codes.</li>
<li>~ Worked on Medicare, Medicaid claims.</li>
<li>~ Clear understanding about calculating Deductible, Co-Insurance and Co-Pay on the call and verify if the patient is eligible for the insurance.</li>
<li>~ Understanding authorization scenarios and proceed with the same.</li>
</ul>
</p> -->
<a onclick="myFunction8()"><u>Other Details</u></a>
<div id="myDIV8" style="display: none;">
<br>
<h6>
<p>
Customer Care - Voice Senior Representative <br>
Dell · Full-time <br>
Jul 2013 - Dec 2013 · 6 mos <br>
Chennai Area, India <br> <br>
<b>Skills:</b> Typewriter · Requirements Gathering · Microsoft Office · Quality Assurance · Microsoft Excel · Technical Support · Unit Testing
</p>
</h6>
</div>
<script>
function myFunction8() {
var x = document.getElementById("myDIV8");
if (x.style.display === "none") {
x.style.display = "block";
} else {
x.style.display = "none";
}
}
</script>
<hr>
<h3><span class="date"><span>Apr 2011<span class="duration">Jul 2011</span></span></span> Product Support Analyst<br><b><a href="https://www.broadcom.com/products/cybersecurity" target="_blank">@Symantec</a></b></h3>
<p>
<ul>
<li><b>Support for Norton Products:</b></li>
<ul>
<li>~ Assisted customers in protecting their infrastructure, information, and interactions on the internet by delivering software and services addressing risks related to security, availability, compliance, and performance.</li>
<li>~ Provided support for downloading and installing Norton products on any Windows platform, troubleshooting various error messages that occur during installation, modification, or usage of Norton products.</li>
<li>~ Configured firewalls in various Norton products.</li>
<li>~ Backed up and restored files using Norton Secure Online Data Backup and Norton 360.</li>
<li>~ Troubleshot different error messages based on error logs using various knowledge-based articles, regularly updating these articles when encountering new scenarios.</li>
<li>~ Identified and resolved conflicts between Norton and other software/operating system settings.</li>
<li>~ Manually removed various threats (viruses, spyware, adware, malware, rootkits, trojan horses) using safe mode, safe mode with networking, and registry edit mode.</li>
</ul>
</ul>
</p>
<audio controls controlsList="nodownload noplaybackrate">
<source src="assets/audio/Old/Symantec.mp3" type="audio/mpeg">
Your browser does not support the audio element.
</audio>
<!-- Important Note: The above content is slightly modified using chatgpt, made into past tense and action items. The below one is the old version of the experience details. Obtained from LinkedIn. LinkedIn will also be updated with new changes. -->
<!-- <p>
<ul>
<li>~ Support customers protect their infrastructure, information and interactions on the internet by delivering software and services that address risks to security, availability, compliance and performance.</li>
<li>~ Download/Install - Norton Products on any Windows platforms. Troubleshooting different error messages that pop up while Installing/Modifying/Using Norton Products.</li>
<li>~ Configuring firewall in various Norton Products.</li>
<li>~ Backup and restore files in Norton Secure Online Data Backup and Norton 360.</li>
<li>~ Troubleshooting different error messages that pop up while Installing/Modifying/Using Norton Products based on Error logs using various Knowledge Based Articles. Updating the Knowledge Based Articles on regular bases and when overcoming new scenarios.</li>
<li>~ Tracking out conflicts between Norton and Other Software’s/Operating System Settings.</li>
<li>~ Manually Remove Various Threats (Viruses, Spyware, Ad-ware, Mal-ware, Root-Kits, Trojan horse) using Safe mode/Safe mode with networking/Registry edit mode.</li>
</ul>
</p> -->
<a onclick="myFunction9()"><u>Other Details</u></a>
<div id="myDIV9" style="display: none;">
<br>
<h6>
<p>
Product Support Analyst <br>
Symantec · Full-time <br>
Apr 2011 - Jul 2011 · 4 mos <br>
Chennai Area, India <br> <br>
<b>Skills:</b> Typewriter · Requirements Gathering · Microsoft Office · Microsoft Excel · Technical Support · Unit Testing
</p>
</h6>
</div>
<script>
function myFunction9() {
var x = document.getElementById("myDIV9");
if (x.style.display === "none") {
x.style.display = "block";
} else {
x.style.display = "none";
}
}
</script>
<hr>
<h3><span class="date"><span>Sep 2010<span class="duration">Mar 2011</span></span></span> Customer Service Professional<br><b><a href="https://foundever.com/" target="_blank">@Sitel India</a></b></h3>
<p>
<ul>
<li><b>Dell-On-Call (DOC) Services - Technical & Customer Support:</b></li>
<ul>
<li>~ Troubleshot Laptops and Desktops.</li>
<li>~ Inbound team provided telephonic/remote diagnostic, technical, and customer support for Dell and non-Dell customers (warranty-based).</li>
<li>~ Fixed complex issues related to installation, operation, configuration, customization, performance, and usage of assigned products, including system software, routers, LAN, docking stations, printers, and gaming consoles.</li>
<li>~ Pitched warranty support and warranty extensions.</li>
<li>~ Suggested machine upgrades and additional supportive electronics based on customer requirements.</li>
<li>~ Outbound team contacted recent customers to obtain the status of their issues.</li>
<li>~ Managed and handled irate/escalated issues, focusing on customer satisfaction.</li>
<li>~ Routed customers to appropriate support queues for unsupported issues.</li>
</ul>
</ul>
</p>
<audio controls controlsList="nodownload noplaybackrate">
<source src="assets/audio/Old/Sitel India.mp3" type="audio/mpeg">
Your browser does not support the audio element.
</audio>
<!-- Important Note: The above content is slightly modified using chatgpt, made into past tense and action items. The below one is the old version of the experience details. Obtained from LinkedIn. LinkedIn will also be updated with new changes. -->
<!-- <p>
<ul>
<li><b>Dell-On-Call (DOC) Services - Technical & Customer Support:</b></li>
</ul>
<ul>
<li>~ Troubleshooting - Laptops and Desktops.</li>
<li>~ Inbound Team - providing Telephonic/Remote diagnostic, Technical/Customer Support for Dell/Non-Dell Customers (Warranty based).</li>
<li>~ Fix Complex issues related to Installation, Operation, Configuration, Customization, Performance, and usage of assigned products. Which includes – System Software/Router/LAN/Docking Station/Printers/Gaming Consoles related issues.</li>
<li>~ Pitching - Warranty Support, Warranty extension.</li>
<li>~ Suggesting - machine upgrades and additional supportive electronics as per requirements.</li>
<li>~ Outbound Team - Call up the recent customers and obtain the status of the issues.</li>
<li>~ Manage/Handling Irate/Escalated issues and focusing on customer satisfaction.</li>
<li>~ For unsupported issues - Route customers to appropriate support queues.</li>
</ul>
</p> -->
<a onclick="myFunction10()"><u>Other Details</u></a>
<div id="myDIV10" style="display: none;">
<br>
<h6>
<p>
Customer Service Professional <br>
Sitel · Full-time <br>
Sep 2010 - Mar 2011 · 7 mos <br>
Chennai Area, India <br> <br>
<b>Skills:</b> Typewriter · Requirements Gathering · Microsoft Office · Microsoft Excel · Technical Support · Unit Testing
</p>
</h6>
</div>
<script>
function myFunction10() {
var x = document.getElementById("myDIV10");
if (x.style.display === "none") {
x.style.display = "block";
} else {
x.style.display = "none";
}
}
</script>
</div>
</div>
<hr>
<div class="summary">
<p>Krishna Kanth B
</p>
<div class="toc">
<br>
<!-- <a class="email" href="https://krishnakanthb13.github.io/"><b> << GO BACK</b></a> -->
<a class="email" href="index.html" target="_blank"><b> << GO BACK</b></a>
<br>
<center>
<buttonab onclick="toggleDarkMode()">
<svg width="30" height="30" id="light-icon">
<circle cx="15" cy="15" r="6" fill=white />
<line
id="ray"
stroke=white
stroke-width="2"
stroke-linecap="round"
x1="15"
y1="1"
x2="15"
y2="4"
></line>
<use href="#ray" transform="rotate(45 15 15)" />
<use href="#ray" transform="rotate(90 15 15)" />
<use href="#ray" transform="rotate(135 15 15)" />
<use href="#ray" transform="rotate(180 15 15)" />
<use href="#ray" transform="rotate(225 15 15)" />
<use href="#ray" transform="rotate(270 15 15)" />
<use href="#ray" transform="rotate(315 15 15)" />
</svg>
<svg width="30" height="30" id="dark-icon">
<path
fill=white
d="
M 23, 5
A 12 12 0 1 0 23, 25
A 12 12 0 0 1 23, 5"
/>
</svg>
</buttonab>
</center>
</div>
</div>
<div class="container footer noprint">
<div class="row">
<div class="one-third column">
</div>
<div class="two-thirds column">
<b><a href="">Last Updated: 2024-06-08 13:12:29</a></b>
<!-- STABLE VERSION -->
</div>
</div>
</div>
</div>
</body>
<style>
#myBtn {
display: none;
position: fixed;
bottom: 20px;
right: 30px;
z-index: 99;
font-size: 12px;
border: none;
outline: none;
background-color: orange;
color: white;
cursor: pointer;
padding: 10px;
border-radius: 5px;
}
#myBtn:hover {
background-color: liteorange;
}
</style>
</head>
<body>
<button onclick="topFunction()" id="myBtn" title="Go to top">Scroll to Top</button>
<!-- <div style="background-color:black;color:white;padding:30px">Scroll Down</div> -->
<!-- <div style="background-color:lightgrey;padding:30px 30px 2500px">This example demonstrates how to create a "scroll to top" button that becomes visible -->
<!-- <strong>when the user starts to scroll the page</strong>.</div> -->
<script>
// Get the button
let mybutton = document.getElementById("myBtn");
// When the user scrolls down 20px from the top of the document, show the button
window.onscroll = function() {scrollFunction()};
function scrollFunction() {
if (document.body.scrollTop > 20 || document.documentElement.scrollTop > 20) {
mybutton.style.display = "block";
} else {
mybutton.style.display = "none";
}
}
// When the user clicks on the button, scroll to the top of the document
function topFunction() {
document.body.scrollTop = 0;
document.documentElement.scrollTop = 0;
}
</script>
<script>
const lightIcon = document.getElementById("light-icon");
const darkIcon = document.getElementById("dark-icon");
// Check if dark mode is preferred
const darkModeMediaQuery = window.matchMedia("(prefers-color-scheme: dark)");
let darkMode = darkModeMediaQuery.matches;
// Set dark-mode class on body if darkMode is true and pick icon
if (darkMode) {
document.body.classList.add("dark-mode");
document.querySelector("h1").classList.add("dark-mode");
<!-- document.querySelectorAll("h1").forEach(h1 => h1.classList.add("dark-mode")); -->
document.querySelectorAll("h2").forEach(h2 => h2.classList.add("dark-mode"));
document.querySelectorAll("h3").forEach(h3 => h3.classList.add("dark-mode"));
document.querySelectorAll("h4").forEach(h4 => h4.classList.add("dark-mode"));
document.querySelectorAll("h5").forEach(h5 => h5.classList.add("dark-mode"));
document.querySelectorAll("h6").forEach(h6 => h6.classList.add("dark-mode"));
document.querySelectorAll("h6,p,center").forEach(h6 => h6.classList.add("dark-mode"));
document.querySelectorAll(".subheader,.nowrap").forEach(subheader => subheader.classList.add("dark-mode"));
document.querySelectorAll(".tag,.tag b,li").forEach(subheader => subheader.classList.add("dark-mode"));
document.querySelectorAll("a,.email").forEach(subheader => subheader.classList.add("dark-mode1"));
document.querySelectorAll("a:hover").forEach(subheader => subheader.classList.add("dark-mode1"));
darkIcon.setAttribute("display", "none");
} else {
lightIcon.setAttribute("display", "none");
}
// Toggle dark mode on button click
function toggleDarkMode() {
// Toggle darkMode variable
darkMode = !darkMode;
// Toggle dark-mode class on body
document.body.classList.toggle("dark-mode");
document.querySelector("h1").classList.toggle("dark-mode");
<!-- document.querySelectorAll("h1").forEach(h1 => h1.classList.toggle("dark-mode")); -->
document.querySelectorAll("h2").forEach(h2 => h2.classList.toggle("dark-mode"));
document.querySelectorAll("h3").forEach(h3 => h3.classList.toggle("dark-mode"));
document.querySelectorAll("h4").forEach(h4 => h4.classList.toggle("dark-mode"));
document.querySelectorAll("h5").forEach(h5 => h5.classList.toggle("dark-mode"));
document.querySelectorAll("h6").forEach(h6 => h6.classList.toggle("dark-mode"));
document.querySelectorAll("h6,p,center").forEach(h6 => h6.classList.toggle("dark-mode"));
document.querySelectorAll(".subheader,.nowrap").forEach(subheader => subheader.classList.toggle("dark-mode"));
document.querySelectorAll(".tag,.tag b,li").forEach(subheader => subheader.classList.toggle("dark-mode"));
document.querySelectorAll("a,.email").forEach(subheader => subheader.classList.toggle("dark-mode1"));
document.querySelectorAll("a:hover").forEach(subheader => subheader.classList.toggle("dark-mode1"));
// Toggle light and dark icons
if (darkMode) {
lightIcon.setAttribute("display", "block");
darkIcon.setAttribute("display", "none");
} else {
lightIcon.setAttribute("display", "none");
darkIcon.setAttribute("display", "block");
}
}
</script>
</body>
</html>