diff --git a/terms.cform b/terms.cform index 932342c..964ca12 100644 --- a/terms.cform +++ b/terms.cform @@ -22,6 +22,8 @@ \Support Channels\ If the specifies support channels, only agrees to respond to sent via those channels. If the does not specify support channels, only agrees to respond to via e-mail, and to give of an e-mail address for on entering into this agreement. + \Supported Systems\ only agrees to respond to for installations of the on supported operating systems, as identified in its documentation. + \Diagnosis and Resolution\ agrees to diagnose and resolve related to installing of the , configuring standard features of of the per its documentation, and software errors encountered when using of the . \Technical Support Escalation\ If is a company of more than one person, then agrees to promptly escalate that initially responding support personnel cannot resolve independently to a engineer responsible for the . Where appropriate, initially responding support personnel may connect to engineers directly. diff --git a/terms.md b/terms.md index 2025e29..a1bd098 100644 --- a/terms.md +++ b/terms.md @@ -28,6 +28,10 @@ _Developer_ agrees to respond to **Support Requests** from _Customer Personnel_ If the _Order Form_ specifies support channels, _Developer_ only agrees to respond to _Support Requests_ sent via those channels. If the _Order Form_ does not specify support channels, _Developer_ only agrees to respond to _Support Requests_ via e-mail, and to give _Notice_ of an e-mail address for _Support Requests_ on entering into this agreement. +### Supported Systems + +_Developer_ only agrees to respond to _Support Requests_ for installations of the _Software_ on supported operating systems, as identified in its documentation. + ### Diagnosis and Resolution _Developer_ agrees to diagnose and resolve _Support Requests_ related to installing _Covered Versions_ of the _Software_, configuring standard features of _Covered Versions_ of the _Software_ per its documentation, and software errors encountered when using _Covered Versions_ of the _Software_.