diff --git a/terms.cform b/terms.cform index 9f3b841..5c626d7 100644 --- a/terms.cform +++ b/terms.cform @@ -44,8 +44,6 @@ \\ ""Critical Support Requests"" are that report that: - \\ cannot install the by following the directions in its documentation. - \\ The crashes or becomes unresponsive. \\ errors prevent from using the . diff --git a/terms.md b/terms.md index 31f4015..5a329ea 100644 --- a/terms.md +++ b/terms.md @@ -68,13 +68,11 @@ If _Developer_ is an individual or a company of one person, then _Developer_ wil 1. **Critical Support Requests** are _Support Requests_ that report that: - 1. _Customer_ cannot install the _Software_ by following the directions in its documentation. + 1. The _Software_ crashes or becomes unresponsive. - 2. The _Software_ crashes or becomes unresponsive. + 2. _Software_ errors prevent _Customer_ from using the _Software_. - 3. _Software_ errors prevent _Customer_ from using the _Software_. - - 4. The _Software_ contains security vulnerabilities. + 3. The _Software_ contains security vulnerabilities. 2. All other _Support Requests_ are **Regular Support Requests**.