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gethelp.md

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copyright lastupdated keywords subcollection
years
2014, 2024
2024-10-29
File Storage for Classic, issues, get support, how to request help, open a case, open a ticket
FileStorage

{{site.data.keyword.attribute-definition-list}}

Getting help and support for {{site.data.keyword.filestorage_short}}

{: #help-and-support}

If you experience an issue or have questions when you use {{site.data.keyword.filestorage_full}}, you can use the following resources before you open a support case. {: shortdesc}

  • Review the FAQs in the product Documentation.
  • Check the status of the {{site.data.keyword.cloud}} platform and resources by going to the Status page{: external}.
  • Review Stack Overflow{: external} to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and file-storage, so it can be seen by the {{site.data.keyword.cloud_notm}} development teams.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.