v1.1.0

What's Changed

Breaking Changes 🛠

• Remove branding - favicon & custom name by @ssiyad in #1526

Bug Fixes 🐛

• fix(api): ticket: fallback to default template by @ssiyad in #1449
• fix: canned responses: missing row-key by @ssiyad in #1452
• fix: ticket: new: article list update by @ssiyad in #1457
• fix: sla: remove unwanted hide conditions by @ssiyad in #1544
• fix: report: ticket analytics by @ssiyad in #1550
• fix(api): get_list: restrict to Helpdesk doctypes by @ssiyad in #1574
• fix: tickets: perms: allow if owner by @ssiyad in #1595
• fix: filter contact with multiple customer by @ssiyad in #1604
• fix(ux): set first response at even without replied status by @ssiyad in #1605
• fix(perms): ticket: remove if_owner by @ssiyad in #1632

Exciting New Features 🎉

• feat: attachment preview by @ssiyad in #1441
• feat(ui): improve table styling by @ssiyad in #1442
• feat(ui): attachment: icon by @ssiyad in #1443
• feat: make filters persistent by @ssiyad in #1470
• feat: knowledge base: public: search by @ssiyad in #1482
• feat: template: ability to add standard fields by @ssiyad in #1546
• feat: notifications tab by @ssiyad in #1567
• feat: auto populate email signatures (agent only) by @ssiyad in #1603
• feat: setting to make feedback mandatory by @RitvikSardana in #2058

v1.0.1

Merge pull request #2031 from frappe/develop

chore(release): dev to main

v1.0.0

Bug Fixes 🐛

• fix(api): ticket: fallback to default template by @ssiyad in #1449
• fix: canned responses: missing row-key by @ssiyad in #1452
• fix: ticket: new: article list update by @ssiyad in #1457
• fix: sla: remove unwanted hide conditions by @ssiyad in #1544
• fix: report: ticket analytics by @ssiyad in #1550
• fix(api): get_list: restrict to Helpdesk doctypes by @ssiyad in #1574
• fix: tickets: perms: allow if owner by @ssiyad in #1595
• fix: filter contact with multiple customer by @ssiyad in #1604
• fix(ux): set first response at even without replied status by @ssiyad in #1605
• fix(perms): ticket: remove if_owner by @ssiyad in #1632

Exciting New Features 🎉

• feat: attachment preview by @ssiyad in #1441
• feat(ui): improve table styling by @ssiyad in #1442
• feat(ui): attachment: icon by @ssiyad in #1443
• feat: make filters persistent by @ssiyad in #1470
• feat: knowledge base: public: search by @ssiyad in #1482
• feat: template: ability to add standard fields by @ssiyad in #1546
• feat: notifications tab by @ssiyad in #1567
• feat: auto populate email signatures (agent only) by @ssiyad in #1603

New Contributors

• @adityahase made their first contribution in #1534
• @zaqoutabed made their first contribution in #1562
• @rtdany10 made their first contribution in #1586
• @rutwikhdev made their first contribution in #1650
• @sumitbhanushali made their first contribution in #1672
• @zeel-codder made their first contribution in #1700
• @kittiu made their first contribution in #1747
• @balamurali27 made their first contribution in #1924
• @UmakanthKaspa made their first contribution in #1949

Full Changelog: 0.10.0...v1.0.0

0.10.0

What's Changed

Breaking Changes 🛠

• chore(api): ticket: remove unwanted endpoints (func) by @ssiyad in #1283
• refactor: knowldege base by @ssiyad in #1306
• refactor: custom fields by @ssiyad in #1428

Bug Fixes 🐛

• fix(build): remove non-existing page by @ssiyad in #1256
• fix(api): signup: wrong url callback url by @ssiyad in #1276
• fix: ticket: missing assignee by @ssiyad in #1282
• fix(ux): ticket: unable to attach file by @ssiyad in #1298
• fix(ux): ticket: list filters: apply only on agents by @ssiyad in #1301
• fix(ux): assign: use HD Agent instead of User by @ssiyad in #1302
• fix(ux): is_agent: change syntax by @ssiyad in #1303
• fix(ux): tickets: optimize sql query by @ssiyad in #1304
• fix(api): is_agent: do not set param in function by @ssiyad in #1307
• fix(patch): add fallback ticket type by @ssiyad in #1312
• fix(api): agent_name missing by @ssiyad in #1315
• fix: error on missing assignee by @ssiyad in #1397
• fix: ticket details: missing get user by @ssiyad in #1400
• fix(ux): top bar: back button function by @ssiyad in #1414
• fix: filter: change default operator by @ssiyad in #1420
• fix(ui): handle invalid _assign json by @ssiyad in #1429
• fix(ui): ticket: handle no assign by @ssiyad in #1430

Exciting New Features 🎉

• refactor: customers and contacts by @ssiyad in #1255
• feat(ui): sidebar: adjust font size by @ssiyad in #1257
• chore: dashboard changes by @ssiyad in #1260
• feat(ui): move lists from settings to sidebar by @ssiyad in #1263
• feat: switch to espresso by @ssiyad in #1265
• feat(ui): sidebar: beta badge by @ssiyad in #1272
• feat: escalation matrix by @ssiyad in #1273
• refactor(ui): agent portal: team list and view by @ssiyad in #1293
• feat: fallback ticket type by @ssiyad in #1305
• feat(ui): icons for Reply and Reply All by @ssiyad in #1311
• feat: switch to prefer knowledge base by @ssiyad in #1340
• Username added in Ticket history by @Shivam327 in #1348
• feat(ui): ticket list: use Dropdown -> Badge` by @ssiyad in #1349
• feat(ux): ticket details: auto save by @ssiyad in #1369
• feat: comment pin by @ssiyad in #1377
• feat: ticket view log by @ssiyad in #1391
• feat: generic DocField filter by @ssiyad in #1409
• feat(ux): auto apply filters by @ssiyad in #1422

New Contributors

• @niraj2477 made their first contribution in #1270
• @michellealva made their first contribution in #1337
• @ankush made their first contribution in #1411

Full Changelog: 0.9.1...0.10.0

0.9.1

What's Changed

Bug Fixes 🐛

• fix(ui): table: clamp by @ssiyad in #1246
• fix(ux): filters not getting applied by @ssiyad in #1247
• fix(ux): list manager: combine filters from url instead of replacing by @ssiyad in #1250
• fix(ux): ticket before insert: remove .save() by @ssiyad in #1252

Exciting New Features 🎉

• refactor: agent portal: new ticket dialog by @ssiyad in #1249

Full Changelog: 0.9.0...0.9.1

0.9.0

What's Changed

Bug Fixes 🐛

• fix(backend): wrong doctype: SLA -> HD Service Level Agreement by @ssiyad in #1188
• fix(ui): missing custom fields by @ssiyad in #1190
• fix(api): get_list: remove limit by @ssiyad in #1191
• fix(ui): hide custom fields without value by @ssiyad in #1192
• fix(ux): on agent response: auto mark as 'Replied' by @ssiyad in #1193
• fix(ux): can not respond to new ticket by @ssiyad in #1194
• fix(ux): stores: set a high number as pageLimit by @ssiyad in #1195
• fix(ux): ticket page: can not back go back if no history by @ssiyad in #1198
• fix(ux): keymaps: prevent default by @ssiyad in #1200
• fix(ux): keymaps: override only if a combo is active by @ssiyad in #1201
• fix(ux): customer portal: auto update communications by @ssiyad in #1202
• fix(ui): Created By field empty issue fixed by @Shivam327 in #1219
• fix(ux): sanitize: allow img by @ssiyad in #1235
• fix(api): dashboard: query by @ssiyad in #1237
• fix(ui): ticket summary: use opacity for comms visibility by @ssiyad in #1239
• fix: router: init telemetry in try block by @ssiyad in #1242

Exciting New Features 🎉

• refactor: ticket list by @ssiyad in #1189
• fix(ui): agent portal editor: bottom section: modify icons and button by @ssiyad in #1203
• fix(ux): ticket details: show save button only if there is a change by @ssiyad in #1204
• fix(ux): response editor by @ssiyad in #1220
• refactor: keymaps by @ssiyad in #1223
• refactor(ui): auth box by @ssiyad in #1224
• feat: onboarding by @ssiyad in #1197
• feat: telemetry by @ssiyad in #1228
• feat: agent portal: response editor: conditionally hide email fields by @ssiyad in #1238
• Refactor/customer portal ticketing by @ssiyad in #1241

New Contributors

• @Shivam327 made their first contribution in #1219

Full Changelog: 0.8.4...0.9.0

0.8.4

What's Changed

Bug Fixes 🐛

• fix(ui): customer portal: ticket badge color by @ssiyad in #1141
• fix(ux): customer portal: disallow empty messages by @ssiyad in #1143
• fix(ux): use template only if raised via customer portal by @ssiyad in #1147
• fix: (mini) ticket list: use auth store instead of inject by @ssiyad in #1151
• fix: contact: tickets: remove fields: already set to * by @ssiyad in #1152
• fix: sidebar: customer portal link by @ssiyad in #1153
• fix: Ticket Activity doesn't exist. by @kurogeek in #1155
• fix: report: ticket summary: ticket table name by @ssiyad in #1156
• fix(ui): sla: time capsule width by @ssiyad in #1159
• fix(ui/ux): auth pages by @ssiyad in #1161
• fix(ux): tickets: hide bottom bar if there are no tickets by @ssiyad in #1162
• fix(ui): tickets: row height: 64px by @ssiyad in #1164
• fix(ux): preset filters: old: revert by @ssiyad in #1166
• fix(ui): list items alignment (to top) by @ssiyad in #1172

Exciting New Features 🎉

• feat(api): ticket: bulk insert by @ssiyad in #1148
• feat: brand logo for auth pages by @ssiyad in #1149
• Modify replied email subject: by @kurogeek in #1157
• feat(ux): config: brand favicon by @ssiyad in #1167
• feat(ui): ticket: new design by @ssiyad in #1129
• feat(ui): badge for new ticket by @ssiyad in #1171
• refactor: dashboard by @ssiyad in #1158

Full Changelog: 0.8.3...0.8.4

0.8.3

What's Changed

Bug Fixes 🐛

• fix: handle customer not found by @ssiyad in #1127
• fix(ux): signup by @ssiyad in #1139
• [FIX] Bug: when adding a comment, the comment won't appear. by @kurogeek in #1138

New Contributors

• @kurogeek made their first contribution in #1138

Full Changelog: 0.8.2...0.8.3

0.8.2

What's Changed

Bug Fixes 🐛

• fix: replace ticket list item shadow with background by @ssiyad in #1095
• fix: sidebar: profile button alignment by @ssiyad in #1096
• fix(ui): ticket list: bottom bar shadow by @ssiyad in #1097
• fix: ticket list: assignee column truncate by @ssiyad in #1099
• fix: field names: hd_agent_group -> team by @ssiyad in #1106
• fix: knowledge base: some(!) paths by @ssiyad in #1116

Exciting New Features 🎉

• feat: ticket list column: Due In and Priority dropdown by @ssiyad in #1098
• feat: update icons: solid icons for active state by @ssiyad in #1100
• feat: collapsible sidebar by @ssiyad in #1101
• feat: use unplugin icons by @ssiyad in #1102
• refactor: tickets: composite filter: use frappe-ui components by @ssiyad in #1105
• refactor: sort by @ssiyad in #1107
• fix: filter: assign: params by @ssiyad in #1108
• feat: use ticket icon for list items (instead of input) by @ssiyad in #1110

New Contributors

• @nextchamp-saqib made their first contribution in #1111

Full Changelog: 0.8.1...0.8.2

0.8.1

What's Changed

Bug Fixes 🐛

• fix: auth store: default object for user by @ssiyad in #1087
• fix(ui): sidebar active state background by @ssiyad in #1092

Enhancements 🎉

• feat: impl vite icons by @ssiyad in #1084
• feat: update sidebar and ticket summary icons by @ssiyad in #1085
• feat: ticket list: table header background by @ssiyad in #1086
• feat: /: redirect based on permission by @ssiyad in #1089
• refactor: clean up router by @ssiyad in #1091

Full Changelog: 0.8.0...0.8.1