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Tickets should not be closed without a resolution comment; make the resolution command as mandatory #2054

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varshapriyas opened this issue Nov 22, 2024 · 0 comments

varshapriyas commented Nov 22, 2024

Is your feature request related to a problem? Please describe.

"Once the issue is resolved, the agent must provide a resolution comment in the ticket. The 'Resolution Comment' field should be made mandatory."

Describe the solution you'd like

No response

Describe the alternatives you've considered

No response

Additional context

No response

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