Error in creating a new ticket

[amrit-citrusleaf]

Information about bug

Installed Helpdesk with main branch on a existing bench (v15)

When creating a new ticket, the following error is coming-

/api/method/helpdesk.helpdesk.doctype.hd_ticket.api.new DoesNotExistError

Checking the code confirms that this whitelisted method exists. Not sure why its throwing HTTP 404 error.

Version

erpnext 15.38.0
frappe 15.43.0
helpdesk 1.0.0
hrms 15.31.0
india_compliance 15.13.3
payments 0.0.1

Installation method

None

Relevant log output / Stack trace / Full Error Message.

No response

[amrit-citrusleaf]

@RitvikSardana - can you please look into it? I am still getting this error after 3 weeks, even after updating on the latest version

[RitvikSardana]

This could be a permission issue, it is not replicable on the local server or on production issue.

[amrit-citrusleaf]

so, how do I fix it? Is this issue coming because of ERPNext? I installed Desk on a fresh bench without ERPNext and it worked.

…

On Mon, 25 Nov 2024 at 12:15, RitvikSardana ***@***.***> wrote: This could be a permission issue, it is not replicable on the local server or on production issue. — Reply to this email directly, view it on GitHub <#2029 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AE2JR44YLJS7YSTD27Y63OD2CLBP5AVCNFSM6AAAAABRAALJNGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDIOJWHE4TKMJYGI> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[TurkerTunali]

We also faced that error. Unfortunately we had to create a SLA with 3 priorities (Low, Mid and High). Then we can create a ticket.