Adding custom status for Ticket

[vkolgi]

Is your feature request related to a problem? Please describe.

Currently, HelpDesk does not seem to have ability to add additional status (along with Resolved, Open, Closed) in Ticket.
The stock options that is available is limiting and we would like to have an option to configure it.

Describe the solution you'd like

We would like to contribute and make this feature happen, however a general direction about how this should be implemented would be helpful, unless the team is already on it. A configuration screen to extend additional status values. So what we would like to understand is, can HD Ticket doctype support validation of this select field with extra options that are not included in the original doctype. Is there a pattern established in the repo which does something similar.

Describe the alternatives you've considered

No response

Additional context

No response