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121 Open 762 Closed
121 Open 762 Closed
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Issues list

How customer can login
#2064 opened Nov 26, 2024 by RajbirSehrawat
Unable to add customer to a ticket bug Something isn't working
#2061 opened Nov 24, 2024 by amrit-citrusleaf
Restrict users from creating new tickets unless they provide CSAT feedback for previous tickets.
#2057 opened Nov 22, 2024 by varshapriyas
Agents should not resolve tickets directly. We have restricted the Close option for the Agent .
#2055 opened Nov 22, 2024 by varshapriyas
Tickets should not be closed without a resolution comment; make the resolution command as mandatory
#2054 opened Nov 22, 2024 by varshapriyas
If a user does not close the ticket after the issue is resolved, it should be auto-closed after a defined time period. enhancement New feature or request
#2053 opened Nov 22, 2024 by varshapriyas
Configure "Specific channel" commands to enable ticket updates and integrate them seamlessly with the ticketing system
#2052 opened Nov 22, 2024 by varshapriyas
A second-level escalation should occur if the engineer does not respond to a ticket within the specified time.
#2051 opened Nov 22, 2024 by varshapriyas
If a ticket is reopened multiple times, a second-level escalation should be triggered.
#2050 opened Nov 22, 2024 by varshapriyas
1
Support for Customized Mail Usage in Helpdesk
#2048 opened Nov 21, 2024 by fmarslan
Multiple Email Account issue bug Something isn't working
#2046 opened Nov 20, 2024 by prarup
Discard button non-functional on New Ticket screen bug Something isn't working
#2038 opened Nov 8, 2024 by joshuarestivo
1
assets/helpdesk/desk/assets/index-afe95341.js net::ERR_ABORTED 404 (Not Found) bug Something isn't working
#2036 opened Nov 5, 2024 by bb-mcg
2
Confirm before closing the ticket
#2034 opened Nov 5, 2024 by BreadGenie
@RitvikSardana
Error in creating a new ticket bug Something isn't working
#2029 opened Nov 1, 2024 by amrit-citrusleaf
3
Multi-language
#2026 opened Oct 27, 2024 by aidemkin
1
Editing Subcategory Displays Placeholder Instead of Existing Values bug Something isn't working
#2023 opened Oct 25, 2024 by UmakanthKaspa
HD Settings > Restrict tickets by Team option, is not working bug Something isn't working
#2022 opened Oct 24, 2024 by kittiu
individual SLA for different clients
#2020 opened Oct 22, 2024 by aidemkin
Keyboard Shortcut: Cmd/Meta+Enter to submit reply or comment good first issue
#2018 opened Oct 21, 2024 by NagariaHussain
@RitvikSardana
Adding custom status for Ticket
#2017 opened Oct 18, 2024 by vkolgi
feat: Inviting users
#2015 opened Oct 17, 2024 by RitvikSardana
Issue in displaying the tickets assigned to an agent. bug Something isn't working
#2000 opened Sep 25, 2024 by SaranyaSwaminathan
Warning message on bench update bug Something isn't working
#1991 opened Sep 21, 2024 by FHenry
Error during install of the app. bug Something isn't working
#1990 opened Sep 20, 2024 by anuranjit
2
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