"Can't refresh remote token" and "RateLimitException" visible in log and not able to start/stop charging or refresh status

[Jordan87]

For a quite long time start/stop charging, preconditioning and othere features are not working at all.
Im able to do those from android MyPeugeot app.
psacc is updating status if I perform update via MyPeugeot app so there is working connection with PSA server.

Today I even reinstalled psacc addon in HA but still with the same result.

Steps to reproduce the behavior:

1. i.e. http://homeassistant.local:5000/wakeup/MyVIN
2. when the bug append ? Over two months ago
3. Does it persist after restarting the program? Yes
4. Does it persist after recreate config by going to http://server_address:port/config? Yes

Environment (please complete the following information):

• OS: HAOS
• Peugeot 308 Plug-In Hybrid
• Application version v3.5.3
• Log from http://server_address:port/log and browser console log

2024-09-28 15:56:10,206 :: INFO :: ask wakeup to MyVIN 2024-09-28 15:56:10,207 :: INFO :: topic: psa/RemoteServices/from/cid/AP-ACNT200003476968/VehCharge/state: {'action': 'state'} 2024-09-28 15:56:10,207 :: ERROR :: Can't refresh remote token, please redo otp procedure Traceback (most recent call last): File "/usr/local/lib/python3.9/dist-packages/psa_car_controller/psa/RemoteClient.py", line 157, in _refresh_remote_token self.manager.refresh_token_now() File "/usr/local/lib/python3.9/dist-packages/psa_car_controller/common/utils.py", line 23, in wrapper raise RateLimitException psa_car_controller.common.utils.RateLimitException 2024-09-28 15:56:10,208 :: INFO :: 192.168.1.76 - - [28/Sep/2024 15:56:10] "GET /wakeup/MyVIN HTTP/1.1" 200 - 2024-09-28 15:56:10,247 :: INFO :: 192.168.1.76 - - [28/Sep/2024 15:56:10] "GET /favicon.ico HTTP/1.1" 200 - 2024-09-28 15:56:27,693 :: INFO :: <Request 'http://localhost:5000/charge_control?vin=MyVIN' [GET]> 2024-09-28 15:56:27,694 :: INFO :: save config change 2024-09-28 15:56:27,695 :: INFO :: 172.30.32.1 - - [28/Sep/2024 15:56:27] "GET /charge_control?vin=MyVIN HTTP/1.1" 200 - 2024-09-28 15:56:27,697 :: INFO :: 172.30.32.1 - - [28/Sep/2024 15:56:27] "GET /get_vehicleinfo/MyVIN?from_cache=1 HTTP/1.1" 200 - 2024-09-28 15:56:44,406 :: INFO :: Preconditioning: topic: psa/RemoteServices/from/cid/AP-ACNT200003476968/ThermalPrecond: {'asap': 'activate', 'programs': {'program1': {'day': [0, 0, 0, 0, 0, 0, 0], 'hour': 34, 'minute': 7, 'on': 0}, 'program2': {'day': [0, 0, 0, 0, 0, 0, 0], 'hour': 34, 'minute': 7, 'on': 0}, 'program3': {'day': [0, 0, 0, 0, 0, 0, 0], 'hour': 34, 'minute': 7, 'on': 0}, 'program4': {'day': [0, 0, 0, 0, 0, 0, 0], 'hour': 34, 'minute': 7, 'on': 0}}} 2024-09-28 15:56:44,407 :: ERROR :: Can't refresh remote token, please redo otp procedure Traceback (most recent call last): File "/usr/local/lib/python3.9/dist-packages/psa_car_controller/psa/RemoteClient.py", line 157, in _refresh_remote_token self.manager.refresh_token_now() File "/usr/local/lib/python3.9/dist-packages/psa_car_controller/common/utils.py", line 23, in wrapper raise RateLimitException psa_car_controller.common.utils.RateLimitException 2024-09-28 15:56:44,408 :: INFO :: 172.30.32.1 - - [28/Sep/2024 15:56:44] "GET /preconditioning/MyVIN/1 HTTP/1.1" 200 -

[R-dehaan]

Same issue here

[altbla]

Same here, started about 1.5 months ago..

[weirdo1971]

Problem solved with de- and reinstalling PSA_car_controller

[altbla]

Problem solved with de- and reinstalling PSA_car_controller

Tried it and didnt help, check your logs. It works about half the time, the other half it isnt and you have RateLimit in the log.

[Jordan87]

I also tried reinstalling whole addon in HA, and right after installation and whole OTP process same issue is present.
Status is updating if I use car or start charging from my charging station, but im not able to start/postpone charge or precondition from psacc

[altbla]

my guess is Stelantis servers are limiting us, because the addon makes too many connections to them every day. I know the addon uses local cache so it doesnt query the server every few minutes, but it seems like its still too often, maybe Stelantis reduced the daily limit recently?

[weirdo1971]

Problem solved with de- and reinstalling PSA_car_controller

Tried it and didnt help, check your logs. It works about half the time, the other half it isnt and you have RateLimit in the log.

I did also de- and reinstall the official phone app and let it connect to te car, before reinstalling PSA controller. I checked the logs; no errors en it works fine... I dont know why it works, but it does!

[Jordan87]

For me no change after removing or reinstalling MyPeugeot app.
Can you try to use i.e. this command if you will see those errors in logs after it?
http://homeassistant.local:5000/wakeup/YourVIN (of course with proper link for HA and your VIN)

[weirdo1971]

2024-10-23 18:16:51,103 :: INFO :: ask wakeup to My_VIN

2024-10-23 18:16:51,103 :: INFO :: topic: psa/RemoteServices/from/cid/OV-ACNT200008538854/VehCharge/state: {'action': 'state'}

2024-10-23 18:16:51,578 :: INFO :: 10.0.0.252 - - [23/Oct/2024 18:16:51] "GET /wakeup/My_VIN HTTP/1.1" 200 -

2024-10-23 18:16:51,807 :: INFO :: mqtt msg received: psa/RemoteServices/to/cid/OV-ACNT200008538854/VehCharge/state/ProcessManagement b'{"process_date":"2024-10-23T18:16:51Z","vin":"My_VIN","correlation_id":"605c001296584d9188654db8cc23686c20241023181651577","process_code":"900","process_message":"[process.900.request.accepted.key]"}'

2024-10-23 18:16:51,946 :: INFO :: mqtt msg received: psa/RemoteServices/to/cid/OV-ACNT200008538854/VehCharge/state/ProcessManagement b'{"process_date":"2024-10-23T18:16:51Z","vin":"My_VIN","correlation_id":"605c001296584d9188654db8cc23686c20241023181651577","process_code":"901","process_message":"[process.901.vehicle.asleep.key]"}'

2024-10-23 18:16:52,364 :: INFO :: save config change

2024-10-23 18:17:10,236 :: INFO :: mqtt msg received: psa/RemoteServices/to/cid/OV-ACNT200008538854/VehCharge/state/ProcessManagement b'{"process_date":"2024-10-23T18:17:10Z","vin":"My_VIN","correlation_id":"605c001296584d9188654db8cc23686c20241023181651577","process_code":"903","process_message":"[process.903.request.forwarded.to.vehicle.key]"}'

2024-10-23 18:17:10,461 :: INFO :: mqtt msg received: psa/RemoteServices/to/cid/OV-ACNT200008538854/VehCharge/state b'{"resp_date":"2024-10-23T18:17:10Z","vin":"My_VIN","correlation_id":"605c001296584d9188654db8cc23686c20241023181651577","return_code":"0"}'

[Jordan87]

It seems that it started to work again from last Sunday evenig. No change from my side in psacc or MyPeugeot android app.

I see from time to time "please redo OTP" in logs but it is sporadic and code 401 visible before that error

2024-10-29 01:29:08,149 :: INFO :: save config change
2024-10-29 01:29:09,190 :: INFO :: token expired, renew
2024-10-29 01:29:09,191 :: ERROR :: can't refresh_remote_token: {'httpCode': '401', 'httpMessage': 'Unauthorized', 'moreInformation': 'Cannot pass the security checks that are required by the target API or operation, Enable debug headers for more details.'}
Create a new one
2024-10-29 01:29:10,957 :: INFO :: token expired, renew
2024-10-29 01:29:10,958 :: ERROR :: Can't refresh remote token, please redo otp procedure
Traceback (most recent call last):
File "/usr/local/lib/python3.9/dist-packages/psa_car_controller/psa/RemoteClient.py", line 177, in _refresh_remote_token
self._get_remote_access_token(otp_code)
File "/usr/local/lib/python3.9/dist-packages/psa_car_controller/psa/RemoteClient.py", line 208, in _get_remote_access_token
self.remoteCredentials.access_token = data["access_token"]
KeyError: 'access_token'
2024-10-29 01:29:10,958 :: WARNING :: last request is send again, token was expired

So at least for now we can consider that it is working again for me :)

[Jordan87]

Today I remembered that I did one more thing over the weekend, I performed system reset in my Peugeot 308 (to factory settings in menu). It was done because my Tomtom traffic services stoped to work (subsription has ended long time ago but it was still working ;) ) and I wanted to check it after reset.
This shouldnt affect psacc but maybe you can try if you have same problems in psacc logs.

[altbla]

psa_car_controller.common.utils.RateLimitException
2024-11-02 23:19:49,530 :: INFO :: charging status of VR7xxxxxxxxxxxx14 is InProgress, battery level: 13
2024-11-02 23:19:49,531 :: ERROR :: force_update:
Traceback (most recent call last):
File "/usr/local/lib/python3.9/dist-packages/psa_car_controller/psacc/application/charge_control.py", line 70, in force_update
self.psacc.remote_client.wakeup(self.vin)
File "/usr/local/lib/python3.9/dist-packages/psa_car_controller/common/utils.py", line 23, in wrapper
raise RateLimitException
psa_car_controller.common.utils.RateLimitException

i still keep getting these errors, a bunch of times per day.

[libertyx82]

Also here the same Error, OTP was done twice but no change

2024-11-06 11:22:28,061 :: ERROR :: Can't refresh remote token, please redo otp procedure
Traceback (most recent call last):
File "/usr/local/lib/python3.9/dist-packages/psa_car_controller/psa/RemoteClient.py", line 177, in _refresh_remote_token
self._get_remote_access_token(otp_code)
File "/usr/local/lib/python3.9/dist-packages/psa_car_controller/psa/RemoteClient.py", line 208, in _get_remote_access_token
self.remoteCredentials.access_token = data["access_token"]
KeyError: 'access_token

[jorrevanmunster]

I got the same issue, which causes the data from the car being out of date. My log:

2024-11-19 12:36:55,854 :: INFO :: charging status of [VIN] is InProgress, battery level: 28
2024-11-19 12:36:55,854 :: ERROR :: force_update:
Traceback (most recent call last):
  File "/usr/local/lib/python3.9/dist-packages/psa_car_controller/psacc/application/charge_control.py", line 70, in force_update
    self.psacc.remote_client.wakeup(self.vin)
  File "/usr/local/lib/python3.9/dist-packages/psa_car_controller/common/utils.py", line 23, in wrapper
    raise RateLimitException
psa_car_controller.common.utils.RateLimitException

[libertyx82]

I guess that it is an issue on the API Side, the App does also not working

[Jordan87]

App for me is working fine but in psacc I see again those errors and all actions from psacc are not working (also status update during charging)