Unable to get customer info

[TasnimAnas]

• I have updated Purchases SDK to the latest version
• I have read the Contribution Guidelines
• I have searched the Community
• I have read docs.revenuecat.com
• I have searched for existing Github issues

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There are a lot of things that can contribute to things not working. Having a very basic understanding of your environment will help us understand your issue faster!

Environment

• Output of flutter doctor

Doctor summary (to see all details, run flutter doctor -v):
[✓] Flutter (Channel stable, 3.24.4, on macOS 15.1 24B83 darwin-arm64, locale en-US)
[✓] Android toolchain - develop for Android devices (Android SDK version 35.0.0)
[✓] Xcode - develop for iOS and macOS (Xcode 16.1)
[✓] Chrome - develop for the web
[✓] Android Studio (version 2024.1)
[✓] VS Code (version 1.90.2)
[✓] Connected device (4 available)
[✓] Network resources

• No issues found!

• Version of purchases-flutter : purchases_flutter: ^8.2.1
• Testing device version e.g.: iOS 15.5, Android API 30, etc.: Pixel 8 API 35 ARM 64
• How often the issue occurs- every one of your customers is impacted? Only in dev? This occurs in both dev and prod
• Debug logs that reproduce the issue

I/flutter (12957): CONFIGURED
I/flutter (12957): ------------------
D/[Purchases] - DEBUG(12957): ℹ️ Vending Offerings from cache
D/[Purchases] - DEBUG(12957): ℹ️ Checking if cache is stale AppInBackground false
I/flutter (12957): Offerings(all: {default: Offering(identifier: default, serverDescription: Default Focus Package, metadata: {}, availablePackages: [Package(identifier: $rc_monthly, packageType: PackageType.monthly, storeProduct: StoreProduct(identifier: add_free:focus-mode, description: , title: Focus Mode (APP NAME), price: 2.4, priceString: $2.40, currencyCode: USD, introductoryPrice: null, discounts: null, productCategory: ProductCategory.subscription, defaultOption: SubscriptionOption(id: focus-mode, storeProductId: add_free:focus-mode, productId: add_free, pricingPhases: [PricingPhase(billingPeriod: Period(unit: PeriodUnit.month, value: 1, iso8601: P1M), recurrenceMode: RecurrenceMode.infiniteRecurring, billingCycleCount: 0, price: Price(formatted: $2.40, amountMicros: 2400000, currencyCode: USD), offerPaymentMode: null)], tags: [ad-free, focus], isBasePlan: true, billingPeriod: Period(unit: PeriodUnit.month, value: 1, iso8601: P1M), isPrepaid: false, fullPricePhase: PricingPhase(billingPeriod: Period(uni
I/flutter (12957): MissingPluginException(No implementation found for method r on channel purchases_flutter)

• Steps to reproduce, with a description of expected vs. actual behavior
  Other information (e.g. stacktraces, related issues, suggestions how to fix, links for us to have context, eg. stackoverflow, etc.)

Describe the bug

I have this code in my app:

try {
    print('------------------');
    final offers = await Purchases.getOfferings();
    print(offers);
    CustomerInfo cINFO = await Purchases.getCustomerInfo();
    print(cINFO);
  } catch (e) {
    print(e);
    return;
  }

This is resulting in console:

I/flutter (11533): ------------------
I/flutter (11533): Offerings(all: {default: Offering(identifier: default, serverDescription: Default Focus Package, metadata: {}, availablePackages: [Package(identifier: $rc_monthly, packageType: PackageType.monthly, storeProduct: StoreProduct(identifier: add_free:focus-mode, description: , title: Focus Mode (APP NAME), price: 2.4, priceString: $2.40, currencyCode: USD, introductoryPrice: null, discounts: null, productCategory: ProductCategory.subscription, defaultOption: SubscriptionOption(id: focus-mode, storeProductId: add_free:focus-mode, productId: add_free, pricingPhases: [PricingPhase(billingPeriod: Period(unit: PeriodUnit.month, value: 1, iso8601: P1M), recurrenceMode: RecurrenceMode.infiniteRecurring, billingCycleCount: 0, price: Price(formatted: $2.40, amountMicros: 2400000, currencyCode: USD), offerPaymentMode: null)], tags: [ad-free, focus], isBasePlan: true, billingPeriod: Period(unit: PeriodUnit.month, value: 1, iso8601: P1M), isPrepaid: false, fullPricePhase: PricingPhase(billingPeriod: Period(uni
I/flutter (11533): MissingPluginException(No implementation found for method r on channel purchases_flutter)

Additional context

Add any other context about the problem here.

[RCGitBot]

👀 We've just linked this issue to our internal tracker and notified the team. Thank you for reporting, we're checking this out!

[Jethro87]

@TasnimAnas Thanks for reporting this. Can you try the following?

• Run flutter clean and reinstall plugins
• If the above doesn't fix the issue, it might be Proguard/R8 related. Can you try disabling? This post gives information on Proguard - the instructions to disable it would be the same but setting minifyEnabled false